Refund Policies

The administration fee covers the cost of processing the PEI-Student Contract and student matriculation. The administration fee, inclusive of the prevailing GST, is non-refundable during and after the Cooling-off Period.

The refund policy for degree programme is as follows:

This Refund Policy governs the management of student refund. 

1. NAA will notify the Student in writing within three (3) working days after becoming aware of any of the following (each a “Refund Event”):
   1. It cannot commence the provision of the Course on the Course Commencement Date;
   2.  It cannot complete the provision of the Course by the Course Completion Date;
   3.  The Course will be terminated before the Course Completion Date;
   4. The Student does not meet the course entry or matriculation requirements as stated in Schedule A of the Student Contract; or
   5. The Immigration & Checkpoints Authority of Singapore (the “ICA”) rejects the Student’s application for the Student Pass.

      The student will be informed in writing of alternative study arrangement (if any). The student will be entitled to a refund of 100% of the Course Fees already paid as per Schedule B of the Student Contract and Miscellaneous Fees already paid as per Schedule C of the Student Contract should the student decides to withdraw, within seven (7) working days of the above notice.

      If the Student Contract is terminated pursuant to Clause 3.2(b) read with either Clause 3.1(b) or Clause 3.1(c), NAA shall refund the Course Fees and Miscellaneous Fees in proportion to the uncompleted portion or duration of the Course, whichever is higher, to the Contracting Party within seven (7) working days of the termination.

Refund for Withdrawal During the Cooling-Off Period:

NAA will provide the student with a cooling-off period of ten (10) calendar days commencing from and including the date of the Student Contract.

Notwithstanding anything herein contained, the Contracting Party shall be entitled to, without any liability whatsoever to NAA, forthwith terminate the Contract at any time within the Cooling-Off Period by way of a written notice to NAA. NAA shall return all Course Fees and Miscellaneous Fees paid to it within seven (7) working days of the receipt of the written notice.

Refund for Withdrawal Outside the Cooling-Off Period:

Without prejudice to Clauses 3.1 to 3.8 of the Student Contract, the Contracting Party may terminate the Contract at any time before the Course Completion Date by providing a written notice to NAA. Upon receipt of such notice, NAA shall within seven (7) working days, refund to the Contracting Party such amount (if any) as determined in accordance with Schedule D of the Student Contract.

Refund Table

However, in the circumstance where NAA has decided not to commence a course on the Course Commencement Date or terminates the Course before the Course Commencement Date, both the application fee and administration fee will be refunded within seven (7) working days after the student is notified, unless the student takes up alternative study arrangement with NAA.