Enrolled Students

At Ngee Ann Academy we are committed to providing a quality learning environment. In order to provide necessary academic support and to maximise the student learning experience, we maintain a well-balanced teacher-student ratio:
Tutorial and workshops – 1:50
Lecture – 1:100

It is the policy of NAA that mobile phones are to be switched to “silent” mode before a class commences. This will ensure a quality teaching environment for all students. Any student who fails to comply with this policy and whose phone interrupts the class will be asked to leave the class immediately by the lecturer/tutor.

NAA has a Dispute Resolution Policy that is aligned with the Dispute Resolution stipulated by SSG. NAA welcomes feedback and complaints from students, parents and guardians, staff, partner organisations, recruitment agents and the public at large.

NAA maintains the Dispute Resolution Policy as a managed platform for students to provide valuable feedback on their experience with NAA. The various ways of providing feedback is communicated to the students via the Student Orientation, Student Handbook and NAA website.

It is in NAA’s policy that each feedback is appropriately acknowledged and addressed. NAA is committed to ensuring that a complaint/grievance is resolved within fifteen (15) working days* upon receiving the complaint/grievance.

* Definition of working day excludes weekends and public holidays.

Where students are not satisfied with the outcome from NAA’s internal grievance process, they can seek redress via the SSG Mediation-Arbitration Scheme here. For assistance on Dispute Resolution, please approach the Student Services Team or email to studentservices@naa.edu.sg.

This Refund Policy governs the management of student refund. 

1. NAA will notify the Student in writing within three (3) working days after becoming aware of any of the following (each a “Refund Event”):
   1. It cannot commence the provision of the Course on the Course Commencement Date;
   2.  It cannot complete the provision of the Course by the Course Completion Date;
   3.  The Course will be terminated before the Course Completion Date;
   4. The Student does not meet the course entry or matriculation requirements as stated in Schedule A of the Student Contract; or
   5. The Immigration & Checkpoints Authority of Singapore (the “ICA”) rejects the Student’s application for the Student Pass.

      The student will be informed in writing of alternative study arrangement (if any). The student will be entitled to a refund of 100% of the Course Fees already paid as per Schedule B of the Student Contract and Miscellaneous Fees already paid as per Schedule C of the Student Contract should the student decides to withdraw, within seven (7) working days of the above notice.

      If the Student Contract is terminated pursuant to Clause 3.2(b) read with either Clause 3.1(b) or Clause 3.1(c), NAA shall refund the Course Fees and Miscellaneous Fees in proportion to the uncompleted portion or duration of the Course, whichever is higher, to the Contracting Party within seven (7) working days of the termination.

Refund for Withdrawal During the Cooling-Off Period:

NAA will provide the student with a cooling-off period of ten (10) calendar days commencing from and including the date of the Student Contract.

Notwithstanding anything herein contained, the Contracting Party shall be entitled to, without any liability whatsoever to NAA, forthwith terminate the Contract at any time within the Cooling-Off Period by way of a written notice to NAA. NAA shall return all Course Fees and Miscellaneous Fees paid to it within seven (7) working days of the receipt of the written notice.

Refund for Withdrawal Outside the Cooling-Off Period:

Without prejudice to Clauses 3.1 to 3.8 of the Student Contract, the Contracting Party may terminate the Contract at any time before the Course Completion Date by providing a written notice to NAA. Upon receipt of such notice, NAA shall within seven (7) working days, refund to the Contracting Party such amount (if any) as determined in accordance with Schedule D of the Student Contract.

Refund Table

Non-Refundable Fees

The following are non-refundable:

• Application Fee
• Administration Fee
  • applicable if withdrawal is outside the cooling-off period

However, in the circumstance where NAA has decided not to commence a course on the Course Commencement Date or terminates the Course before the Course Commencement Date, both the application fee and administration fee will be refunded within seven (7) working days after the student is notified, unless the student takes up alternative study arrangement with NAA.

For cancellation/rescheduling of your registered course, kindly inform us at least 14 days before the course start date to avoid incurring administration fees.

SkillsFuture Singapore (SSG) provides funding on condition that trainees complete at least 75% of the course and pass the assessment. If trainee is ineligible for funding, NAA reserves the right to collect the outstanding course fees (eligible funding amount by SSG) from trainee (*if applicable).

For mode of payments, please refer to https://www.naa.edu.sg/fee-payment-information/

NAA’s cybersecurity policy defines the principles, roles, and controls to protect our information systems and data from cyber threats, unauthorised access, and disruptions. It aims to safeguard data confidentiality and integrity, reduce cyber risks, comply with the Personal Data Protection Act 2012, and establish clear responsibilities and incident reporting procedures.

The policy applies to all users with ICT access; including staff, students, contractors, vendors, and covers all ICT infrastructure across on premise, cloud, and remote environments. Cybersecurity governance is overseen through NAA’s ICT committees, with implementation by the ICT Department and shared responsibility among all users.

Key controls include strict access management based on least privilege, strong authentication practices (including MFA where available), and immediate revocation of access when roles end. Systems and networks are protected through firewalls, monitoring, endpoint security, patching, and vulnerability management. Email and remote access security measures are enforced to mitigate phishing and malware risks.

The policy also mandates proper data protection, secure storage and encryption of sensitive information, and compliance with data protection laws. All cybersecurity incidents must be promptly reported for investigation and mitigation. NAA reserves the right to monitor ICT activities for security and compliance, and violations may result in disciplinary or legal action.