

Programme Details
Format: Full day workshop, face-to-face
Date: 25, 26 and 27 March 2025 (Tue-Thu)
Duration: 25, 26 March 9am to 5.30pm (Tues & Wed)
27 March 9am-4pm (Thu)
Location: Ngee Ann Academy, 391A Orchard Road, #25-02A. Ngee Ann City Tower A, Singapore 238873
Certificate: Candidates who demonstrate competency in the course assessment and achieve at least 75% attendance will receive a Statement of Attainment awarded by SkillsFuture Singapore (SSG).
Course Code: TGS-2024049580
Course Funding Period: 07 Oct 2024 – 06 Oct 2026
Course Overview
In the fast-paced world of business, the ability to think creatively and strategically is a necessity. Professionals want to stay ahead of the curve to tackle complex business challenges with innovative solutions that are focused on a human-centered approach for strategy formulation. If you are keen to acquire a framework and tools with practical applications for stakeholder centric decision-making and enabling processes that transform your strategic approaches from conventional to cutting-edge then this course is for you.
Programme Fees
Enjoy up to 70% funding for this Design Thinking for Enhancing Strategy Formulation Course, with grants available for individuals and companies. This is your chance to upskill and innovate affordably!
A Singapore citizen can use their SkillsFuture credits to cover the remaining fees after enjoying the subsidy.
For company sponsored applicants, course fees after subsidies can be further offset by Skillsfuture Enterprise Credit (SFEC).
Step into a space where empathy meets innovation and strategies are crafted with people in mind. In this course with its emphasis on both methodology and exploration of mindsets you will be in a great position to reshape the way you approach business and organisational challenges as well as uncover unique opportunities. By the end of this course, you’ll be equipped with a powerful approach to drive impactful change in your business, organisation or team.
Don’t miss the opportunity to redefine your strategic approach. Contact Ngee Ann Academy’s Admissions Team today to sign up and secure your spot now!
Further Information
Who Should Attend:
This course is suitable for frontline, supervisory professionals, managers, executives, and business leaders who are:
- Seeking to Innovate: If you want to drive innovation within your team or organization.
- Aiming to Enhance Problem-Solving Skills: If you are looking to improve your ability to solve complex business problems.
- Eager to Lead Change: If you aspire to lead strategic initiatives that require a fresh, user-centred perspective.
Why Attend:
- You will be introduced to relevant concepts in design thinking and business strategy, and why a human-centred approach is beneficial for business strategy formulation.
- You will learn different tools and methods to understand stakeholders with a view to gaining actionable insights.
- You will learn how to use more creative and visual ways to identify and frame key questions that arise from the stakeholder analysis and understanding.
- You will learn to generate ideas creatively rather than restrictively using Design Thinking tools and approaches.
- You will learn to turn ideas into prototypes for testing and feedback from stakeholders to increase the chances of success.
Workshop Outline:
The curriculum is organised to facilitate the step-by-step sequencing method that enables you to build knowledge progressively, starting with basic principles and advancing through stakeholder analysis, problem framing, idea generation and solution testing.
- Introduction to Design Thinking and its relevance to Business Strategy: The course begins with an introduction to the fundamental concepts of design thinking and its relevance to business strategy. This foundational knowledge prepares you for more complex topics subsequently.
- Understanding Stakeholders & Gaining Insights:
Learning different tools and methods to understand stakeholders with a view to gaining actionable insights. This is crucial for understanding the real-world context in which design thinking is applied.
- Identifying & Framing Problems/Opportunities:
Learning how to use more creative and visual ways to identify and frame key questions that arise from the stakeholder analysis and understanding. This stage requires critical thinking and sets the stage for generating solutions.
- Generating Ideas:
Once problems are clearly defined, you will engage in generating innovative ideas, applying tools and techniques to come up with viable solutions creatively rather than restrictively using Design Thinking tools and approaches.
- Testing and Implementation of Ideas:
The final stage involves learning to turn ideas into prototypes for testing and feedback from stakeholders to increase the chances of success. This stage consolidates all learning and emphasizes real-world application and iterative improvement.
Training Outcomes:
Step into a world where your strategic decisions are driven by empathy, creativity and iterative testing. Our course will guide you through a revolutionary approach to problem-solving and strategic planning, ensuring you stay ahead in your field.
- Master Design Thinking Principles
Understand the Fundamentals: Gain a deep understanding of the key stages of Design Thinking, from empathizing with users to testing prototypes.
Apply Methodologies: Learn how to seamlessly integrate Design Thinking into your strategic processes.
- Develop User-Centric Strategies
Empathy-Driven Insights: Learn techniques to deeply understand and empathize with your users, ensuring that your strategies are aligned with their needs.
Define Clear Problems: Identify and articulate clear problem statements that guide your strategic planning.
- Foster a Culture of Innovation
Encourage Creativity: Discover methods to stimulate creative thinking within your team, fostering an environment where innovative ideas can thrive.
Collaborative Ideation: Engage in collaborative brainstorming sessions to generate diverse and innovative solutions.
- Implement Effective Prototyping and Testing
Rapid Prototyping: Develop skills in creating quick and effective prototypes to test your ideas.
Iterative Testing: Learn how to conduct iterative testing to refine solutions and ensure they meet user needs.
- Solve Complex Business Problems
Strategic Problem-Solving: Equip yourself with tools and techniques to tackle complex business challenges with confidence.
Decision-Making Frameworks: Utilize Design Thinking frameworks to make informed and strategic decisions.
Trainer’s profile:
Dr Daniel Lim
Dr Daniel Lim is the Academic Dean at Ngee Ann Academy. Armed with a PHD in Mechanical Engineering, Dr Lim is an experienced educator who has played a pivotal role in shaping the education for higher learning. Prior to his present role at Ngee Ann Academy, Dr Lim was previously a research scientist in a reputable research agency in Singapore and course chair from one of Singapore’s higher institute of learning. Dr Lim is dedicated to maintaining and enhancing the quality of education at Ngee Ann Academy, ensuring that the institution remains competitive and continues to meet the evolving needs of students and the broader community.
Low Lay Leng
With over three decades of professional experience spanning public relations, education, and organizational development, Ms Low brings a wealth of knowledge and a unique perspective to Design Thinking and Strategy Formulation.
Over her long and fulfilling career at Singapore Polytechnic, Ms Low wore many hats—from educator to leader, and later as a driver of organizational development and corporate planning. Her last decade was dedicated to crafting strategies that fueled innovation and growth across various teams and departments, honing her expertise in solving complex challenges and fostering creative collaboration.
Now an independent consultant, Ms Low uses her rich and diverse experience to empower professionals through practical, hands-on Design Thinking workshops. Her engaging teaching style combines real-world examples, interactive activities, and actionable insights to ensure participants leave equipped to tackle challenges with fresh perspectives and innovative solutions.
Phyllis Marie Peter
Ms Peter brings a remarkable blend of expertise and experience to Design Thinking and Strategy Formulation course, making it an invaluable opportunity for you to transform their professional and personal problem-solving abilities.
Having started her career as a practicing lawyer for nearly five years, Ms Phyllis developed a strong foundation in analytical thinking, strategic planning, and creative solutions. Her journey then led her to a fulfilling 34-year career in the Higher Education sector, where she wore many hats and made a lasting impact.
In her diverse roles, she excelled in teaching, course management, industry outreach, and organizational planning and development, including over seven years of steering large-scale strategies to foster innovation and growth. Along the way, she embraced Design Thinking as a transformative approach, training teams and individuals to think creatively and collaborate effectively to overcome complex challenges.
Now an independent consultant, Ms Phyllis is passionate about empowering you to harness the principles of Design Thinking to innovate, adapt, and thrive. Her teaching philosophy focuses on practical application, interactive learning and real-world relevance, ensuring that every participant leaves equipped with tools and strategies they can use immediately.